Return & Refund Policy

Last Updated: October 8, 2026

At Furlune, we want you and your furry companions to be happy with every purchase! 🐾

If you're not completely satisfied with your order, we're here to help.

30-Day Return Policy

We accept eligible returns within 30 days of delivery.

To qualify for a standard return:

• The item must be unused and in its original condition.

• The item must include its original packaging and accessories.

• You must provide your order number or proof of purchase.

• You must request the return within 30 days of receiving your order.

How to Start a Return

To request a return, contact us at support@furlune.store.

Please include your order number, the item you wish to return, and the reason for your request.

If your return is approved, we will provide instructions and the appropriate return shipping address.

Please do not send items back without receiving return instructions from us first.

Return Shipping Costs

For standard returns due to a change of mind, customers are responsible for return shipping costs unless otherwise stated.

If you receive an incorrect, damaged, or defective product, Furlune will cover reasonable return shipping costs when a return is required.

Original shipping charges are generally nonrefundable for change-of-mind returns, except where required by law.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or different from what you ordered, contact us as soon as possible at support@furlune.store.

Include your order number, a description of the issue, and photographs when available.

We will review your request and work toward an appropriate resolution, such as a replacement or refund.

Non-Returnable Items

For hygiene and pet safety reasons, certain products may not qualify for standard returns, including:

• Used pet grooming or hygiene products.

• Used feeding accessories that have come into contact with food or saliva.

• Products damaged through misuse or improper handling.

• Gift cards, if offered.

• Items clearly marked as final sale before purchase, where permitted by law.

These exclusions do not affect your rights concerning defective, damaged, or incorrectly supplied products under applicable law.

If you're unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

We do not currently offer direct exchanges.

If you would like a different product, size, or color, you may request a return for an eligible item and place a separate order.

For defective or incorrect products, please contact us so we can help arrange an appropriate solution.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@furlune.store.

We will make reasonable efforts to cancel orders before they are processed or shipped.

Once an order has shipped, cancellation may no longer be possible. Eligible products may still qualify for a return under this policy.

Refunds

Once we receive and inspect your eligible return, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us.

Contact Us

For questions about returns, refunds, cancellations, or damaged products, contact:

Furlune Customer Support

Email: support@furlune.store

Website: https://furlune.store

Thank you for choosing Furlune — Little Things. Big Love. 🐶🐱