Shipping policy

Thank you for shopping with Furlune! 🐾

At Furlune, we understand how exciting it is to receive something special for your furry companion. We aim to make your shopping experience simple, transparent, and reliable.

Please review our shipping policy below for information about order processing, delivery times, tracking, and shipping-related questions.

1. Order Processing

Orders are typically processed within 1–2 business days, excluding weekends and U.S. public holidays.

Processing time includes order confirmation, verification, and preparation for shipment.

Orders placed during weekends or public holidays will generally begin processing on the next business day.

During periods of high demand or unexpected fulfillment delays, processing may take longer. If a delay affects our shipping commitment, we will contact you with an updated timeline and available options.

2. Shipping Destinations

Furlune currently ships within the United States only.

We do not offer international shipping at this time.

Shipping availability may vary by product and destination. Any delivery restrictions will be communicated before checkout when applicable.

3. Estimated Shipping and Delivery Times

Our target shipping time is 3–7 business days after order processing.

Some orders may take up to 14 business days after processing, depending on product availability, fulfillment location, and the shipping carrier.

These timeframes are estimates and are not guaranteed unless expressly stated otherwise.

Actual delivery estimates may vary by product and shipping destination.

4. Shipping Costs

Shipping fees, if applicable, are calculated and displayed during checkout before payment is completed.

Any available free-shipping offers or promotional shipping discounts will be reflected at checkout.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

You can use the tracking link to follow your package's delivery progress.

Please allow 24–48 hours after shipment for tracking information to update in the carrier's system.

For additional assistance, visit our Track Your Order page or contact customer support.

6. Multiple Items and Separate Shipments

Orders containing multiple products may be delivered in separate packages.

This may occur when items are fulfilled from different warehouses or shipping locations.

If your order ships in multiple packages, separate tracking details may be provided.

7. Shipping Delays

Although we aim to meet our estimated delivery times, delays may occasionally occur due to:

  • Weather conditions or natural disasters

  • Shipping carrier disruptions

  • High order volumes

  • Product availability or fulfillment delays

  • Other circumstances outside our reasonable control

If we cannot ship your order within the promised shipment timeframe, we will notify you and provide the option to accept the revised timeframe or cancel for a refund, as required by applicable law.

8. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us immediately at support@furlune.store.

We will make reasonable efforts to correct the address before shipment, but changes may not be possible after an order has been dispatched.

9. Lost, Missing, or Damaged Packages

If your package is lost, arrives damaged, or is marked as delivered but cannot be located, please contact us for assistance.

Include your order number, a description of the issue, and photographs if the package or product arrived damaged.

We will investigate the situation and work toward an appropriate resolution, including a replacement or refund where applicable.

10. Contact Information

If you have questions about shipping, tracking, or delivery, please contact:

Furlune Customer Support

Email: support@furlune.store

Website: https://furlune.store

We appreciate your trust in Furlune and look forward to helping you make every day a little brighter for your furry companions!

Furlune — Little Things. Big Love. 🐶🐱